1. Scope of application: This Return Policy (now called the "Policy") applies to all products purchased on our platform. It is designed to provide clear return guidelines to ensure your shopping experience is satisfactory and worry-free.

2. Return eligibility: Within 30 days from the date you receive the product, if you are not satisfied with it and it is unused, undamaged, and in its original packaging, with all original tags and accessories attached, you have the right to apply for a return. Unique products, such as customized and personalized products, may not be subject to this policy.

3. Return application process: Our return process is designed to be convenient for you. Simply log in to your account on our website or application, go to the "My Orders" page, select the order you want to return and submit a return application. Please be sure to explain the reason for the return in detail in the application and attach clear photos of the product. Our customer service team will review the application within 2 working days of receiving it and notify you of the review result by email.

4. Product return: Once the return application is approved, we will provide a return address and instructions. Please pack the product in its original packaging to ensure it is not damaged during transportation. We recommend using a trackable courier service and keeping the courier receipt as proof in case of a dispute. You are responsible for the return shipping costs unless the return is due to a defect or error in the product itself.

5. Refund processing: After receiving and inspecting the returned product, we will process a refund based on the condition of the product and our return policy. We strive to ensure a fair and transparent refund process. 

6. Exceptions: Some products, including extraordinary items, promotional items, and personal care products, may not be subject to this return policy. Please read the instructions on the product page in detail when purchasing the specific product return conditions.

7. Return policy changes: We reserve the right to modify our return policy at any time to adapt to business development and changes in customer needs. Any policy changes will be announced on our website, and we encourage you to read the latest return policy carefully before purchasing products.

8. Contact us: If you have any questions about this policy or encounter any problems during the return process, please feel free to contact us through our "Contact Us" page. Our customer service team is committed to serving you wholeheartedly and ensuring your satisfaction. We value your choice in us and look forward to making every interaction with you a pleasant experience.