Shipping Policy
1. Delivery range and method: We provide global delivery services, and we can safely deliver your selected products no matter where you are. Depending on the destination, we use a variety of delivery methods, such as standard delivery, expedited delivery, or express delivery, to ensure that your order is delivered in a timely and accurate manner.
2. Delivery time: Depending on the distance to the destination, international orders may take 5-15 working days to arrive. Expedited and express delivery services can shorten the delivery time. Please check the specific time when placing an order.
3. Delivery fee: International delivery fees are calculated based on the destination and package weight. The specific cost will be displayed at checkout. Some countries/regions may need to pay import duties or value-added taxes, which the recipient bears.
4. Order tracking: Once your order is shipped, we will send you a confirmation email with tracking information. You can track the package's real-time status by clicking the link in the email or logging in to our website using the order number.
5. Delivery address change: Please get in touch with us as soon as possible if you need to change the delivery address. Once the package has entered the delivery process, we may no longer be able to change the address. Please check the delivery information carefully when placing an order to ensure that your package can be delivered smoothly.
6. Delivery abnormality handling: If your package is not delivered within the expected time or if you encounter any problems during the delivery process, such as damage, loss, etc., please get in touch with us immediately. We will assist you in communicating with the logistics company to resolve the delivery abnormality and make compensation if necessary.
7. Delivery time and method: We usually deliver on weekdays, excluding weekends and public holidays. The delivery time is generally from 9 a.m. to 6 p.m., but the specific time depends on the logistics company. We do not provide delivery services at particular times, but you can negotiate the most suitable delivery time with the logistics company before delivery.
8. Delivery policy update: We reserve the right to update the delivery policy at any time to respond to market changes, logistics costs, and other factors. Any updates will be announced on our official website. We recommend you carefully read the latest delivery policy before placing an order.